Flateli l'Escala Vista Mar L'Escala - Villa

When we arrived we had to wait outside for an hour because the cleaning crew were still busy, while I called as agreed an hour before arriving (and I had also communicated our arrival time a few days earlier)

The coffee machine was broken, I bought a new one but then had to wait a week for the refund, while it was supposed to be deposited directly. Also, the toaster was not working and the shower head sprays water out of the hose (resulting in a soaking wet bathroom). One side of the couch cannot lift up.

In addition, the apartment was also not very clean. There was a lot of dust, the dishes were dirty, the bedding was not clean and was still damp. The bathrooms were also not very clean.

At last, the description of the apartment states that there is an elevator. There is indeed an elevator, but you first have to go down a staircase of about 12 steps and then another staircase with 3 steps. That is not convenient with a stroller, we had to continuously lift our stroller with our baby of three months old up and down.

We asked for some kind of compensation but however only received excuses several times.