General conditions

The present General Conditions of Reservation (hereinafter General Conditions) will regulate the commercial relationship that arises between FLATELI SL and the user or client for the contracting carried out through the forms that FLATELI SL makes available at 

The reservation through FLATELI SL websites will imply the express acceptance, by the client or user of the pages, of these conditions, as well as the conditions of use established for the user's navigation through the pages owned by FLATELI SL. 

These conditions will be applicable without prejudice to the application of the legal rules on the matter that are applicable to each case. 

The General Contracting Conditions regulate the distance selling relationship between FLATELI SL and the user or client, in accordance with the legal stipulations, in particular Law 7/1998, of 13 April, on General Contracting Conditions, Law 3/2014, of 27 March amending the revised text of the General Law for the Defence of Consumers and Users, the regulations in force and applicable to the Protection of Personal Data, Law 7/1996 of 15 January on the Regulation of Retail Trade, and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce. 

FLATELI SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any legally admissible means and shall be binding for as long as they are published on the website and until they are validly modified by subsequent ones. Nevertheless, FLATELI SL reserves the right to apply, in certain cases, Particular Conditions of Contracting in preference to these General Conditions when it considers it appropriate, announcing them in due time and form.


Information prior to booking 

FLATELI SL informs that the booking procedure through its web pages is detailed in the corresponding section for the formalisation of the booking. 

Likewise, FLATELI SL informs that the user can have access to the conditions of use that it has in the same web. 

By booking with FLATELI SL through its website, the user or client expressly declares to know, understand and accept these conditions of use and the General Conditions. In the same way, the user declares to be of legal age and to have the legal capacity and to act necessary for access to and contracting through FLATELI SL websites. The user is responsible for treating confidentially and responsibly the identity and password obtained in the registration as a client, not being able to transfer them to another. 

Once the reservation has been made, the user will visualize the confirmation of his reservation on screen, being able to print it as proof of the reservation made. 

The confirmation of reservation and the voucher of the reservation (impression that the user makes) will not have validity as invoice.



Booking offer and price reference. 

In compliance with current legislation and, in particular, Law 34/2002 on information society services and electronic commerce, FLATELI SL offers information on all possible reservations, their characteristics and prices in the corresponding section for the formalisation of the reservation. However, FLATELI SL reserves the right to withdraw, replace or change the offers offered to its customers through its website, by simply changing the content thereof. In this way, the products and/or services offered at all times by the FLATELI SL website will be governed by the General Conditions in force in each case. Likewise, the company will have the faculty to stop offering, without prior notice and at any time, access to the products and/or services mentioned. 


Indication of prices. 

Each possible reservation offered will have its price indicated and whether it has incorporated VAT or any other tax that may be applicable. The prices indicated on the screen will be those in force at all times, except for typographical errors. When the price is different for the above reason, FLATELI SL will inform the client, via e-mail, before proceeding with the collection of the reservation. 



The availability of the offers offered by FLATELI SL through its web page may vary depending on the demand of the clients. Although FLATELI SL updates the database periodically, the reservation requested by the client could be complete at that moment. In this case, FLATELI SL will send an e-mail to the client informing him of the impossibility of the availability of the offer. 


Methods of payment. 

FLATELI SL requests in the reservations through its web page the data of a credit card, holder of reservation, to guarantee the effectiveness of the same one. FLATELI SL can charge the price of the booking and the deposit on the credit card provided. The establishment reserves the right to check the validity of the credit card before the arrival of the customer. The invoice corresponding to the reservation will be paid directly in the establishment, either in cash, with credit card or in any other way accepted by the establishment. 


Cancellation of the reservation. 

Accommodation specific cancellation rules will apply. These rules are specified on the accommodation section on the website.



According to the provisions of Article 103 of Law 3/2014 of 27 March, which modifies the revised text of the General Law for the Defence of Consumers and Users, supplies of services or goods made according to consumer specifications or clearly personalized, or by their nature, can not be returned or can deteriorate or expire quickly, are exempt from withdrawal. 



In accordance with the provisions of current regulations on the Protection of Personal Data, we inform you that your data will be incorporated into the processing system owned by FLATELI SL with CIF B66238775 and registered office at Bames 199, 1er A, 08006 Barcelona, in order to facilitate, expedite and fulfill the commitments established between both parties. In compliance with current legislation, FLATELI SL informs that the data will be kept for the period strictly necessary to comply with the precepts mentioned above. 

We inform you that the processing of your data is legitimised by your consent and/or the contractual relationship we have with you. 

FLATELI SL informs that it will proceed to treat the data in a licit, loyal, transparent, adequate, pertinent, limited, exact and updated manner. That is why FLATELI SL undertakes to adopt all reasonable measures so that these are deleted or rectified without delay when they are inaccurate. 

In accordance with your rights under current data protection legislation, you may exercise your rights of access, rectification, limitation of treatment, suppression, portability and opposition to the treatment of your personal data, as well as the consent given for their treatment, by sending your request to the postal address indicated above or to the e-mail 

The competent Control Authority may be contacted for any complaint it deems appropriate. 



Likewise, FLATELI SL reserves the right to bring any civil or criminal action it deems appropriate for the improper use of its website and its contents or for non-compliance with these conditions. 

The relationship between the user and the provider will be governed by the regulations in force and applicable in the Spanish territory. Should any controversy arise, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this respect. FLATELI SL is domiciled in BARCELONA, Spain.